More Than a Phone Call: The Real Work of Effective Advocacy
More Than a Phone Call: The Real Work of Effective Advocacy
Government relations is not just about knowing who to call. It is about identifying the right person, knowing why to call them, and how to frame the conversation when you do.
Recently, a client who is a healthcare provider reached out for support. They had supported a licensing change that moved them into a new category, a shift that made sense as a way to better align oversight with the services being delivered. What nobody anticipated was that the change triggered simultaneous obligations under two separate, similar state statutes. Two divisions within the same agency were now required to conduct independent maltreatment investigations of the same event on sequential timelines, leaving staff on administrative leave for months and operations significantly disrupted — with most allegations ultimately unfounded. The provider had attempted to resolve the issues but was frustrated. They needed a strategy.
Step One: Understand the Law
A side-by-side analysis of both statutes mapped jurisdiction, investigation requirements, and timelines. It identified the precise point of overlap and, just as importantly, room within existing law to coordinate that had not yet been explored. Without that foundation, there is no credible position, no realistic solution, and no productive conversation with anyone who has authority to act.
Step Two: Know Your Audience
The framing had to acknowledge what both statutes were designed to protect while making clear the current process was producing a significant burden without additional protective value. Understanding the agency's own position and constraints was essential to developing a message they could act on rather than defend against.
Step Three: Engage the Agency First
The first call was not to a legislator. It was to the agency. Going to them first signals good faith and allows them to be part of the solution. A legislative fix takes a session. An administrative accommodation can be processed within weeks. The agency reviewed the analysis, agreed that the duplication did not serve the intent of either statute, and agreed to streamline the process within existing authority.
Step Four: Build Toward a Long-Term Solution
The streamlining was a meaningful win and not the finish line. The statutory ambiguity remains, and both sides recognized that a legislative fix is likely necessary to fully resolve the issue. The short-term work built the trust to get there together.
Effective advocacy is not a single conversation. Done well, it does not just solve the problem at hand. It builds the foundation to resolve greater future issues. And the agencies and legislators who are part of that process are far more likely to become partners in solving the next problem too.

Mischa Martin
Arkansas Principal





